Deliver 24/7 AI Customer Support & Deflect 70%+ of Inbound Tickets
Resolve repetitive Tier-1 customer questions instantly from your documentation, handle sudden traffic spikes with zero backlog, and smoothly escalate high-value inquiries to human agents.
Routine inquiries resolved autonomously without reaching your human support queue.
Instant answers day and night. Zero queue waiting times across global timezones.
Support agents take over live conversations with full customer context and transcripts.
Autonomous First-Line Customer Care
Empower your support team to focus on high-touch enterprise accounts while Oyrax takes care of routine inquiries.
Multi-Source Document Knowledge Grounding
Ingest your website URL, product manuals, API documentation, and support macros. The AI answers questions strictly using your verified company facts and provides transparent hyperlinks to original documentation sources.
- • Automated sitemap web crawler with scheduled updates
- • Secure PDF and DOCX parsing with content sanitization
- • Zero training on public models (strict tenant isolation)
Intelligent Human Takeover State Machine
Never frustrate customers with circular bot loops. When an issue requires human judgment, the AI steps aside, notifies your available agents via Slack or desktop notifications, and streams the ongoing chat directly to your team inbox.
- • Real-time conversation streaming via WebSockets
- • Instant team member assignment and role governance
- • 1-click return-to-AI toggle when the session concludes
Frequently Asked Questions
How does Oyrax deflect support tickets without hallucinating answers?
Oyrax utilizes Retrieval-Augmented Generation (RAG) anchored to your verified documentation, PDFs, and website pages. The AI strictly answers using retrieved company context and includes clickable source citations. If information is not in your knowledge base, it transparently offers to connect the visitor with your human support team.
What happens when a customer asks for a human agent?
The conversation engine triggers an immediate human takeover event. The AI pauses instantly, and your team receives live notifications in your unified Oyrax Inbox, Slack, or email. An agent can take over the chat in real time with the full conversation history visible.
How fast is the first-response time for visitors?
Oyrax delivers sub-2 second initial response times, 24 hours a day, 7 days a week, 365 days a year—eliminating ticket backlogs and customer wait times.
Can the AI support bot handle multiple languages?
Yes. Oyrax automatically detects and responds natively in over 95 languages, allowing you to provide localized global customer support without hiring multilingual shifts.