B2B SaaS & Software Support

Scale Developer Support & Deflect Technical Documentation Tickets

Ingest API documentation, SDKs, and developer guides to guide technical users, book enterprise sales demos, and streamline SaaS onboarding.

Code & SDK Formatting

Provides formatted JavaScript, Python, and cURL snippets directly from your technical documentation.

Automated Docs Ingestion

Syncs with GitBook, Mintlify, Docusaurus, or custom documentation sitemaps automatically.

Priority Escalation

Routes enterprise plan inquiries directly to solutions architects and account executives.

Frequently Asked Questions

How does Oyrax handle code snippets and developer documentation?

Oyrax ingests Markdown, API specifications, and GitHub documentation. It formats code blocks with syntax highlighting and provides accurate parameters, curl commands, and implementation guidance.

Can the assistant recommend appropriate pricing tiers and plans?

Yes. The agent understands your plan limits, token tiers, and user seat pricing, recommending the ideal package based on prospective buyer scale.

How does escalation to engineering or technical specialists work?

When an issue involves bugs, custom webhook errors, or SLA-backed enterprise accounts, the session routes directly to your designated on-call agents in Slack or your live dashboard.